Privacy Policy
Last updated: September 2026
KesherFlow.ai ("KesherFlow," "we," "us," or "our") provides an AI-powered customer communication and business workflow platform for local service businesses. This Privacy Policy explains how we collect, use, disclose, and protect personal and business information when you interact with our website, request a demo, or use our AI calling, texting, and CRM services.
1. Information We Collect
We collect information you provide directly, such as your name, business name, email address, phone number, industry, service area, scheduling rules, and customer workflows. We also collect information automatically through AI calls, SMS conversations, website chat, and social messaging, including caller phone numbers, call and message content, voicemail transcripts, appointment details, and customer records.
2. AI Calling & Voice Data
KesherFlow uses AI voice agents to answer inbound calls, qualify customers, and schedule appointments. Depending on your configuration, calls may be recorded, transcribed, and analyzed by AI to provide service summaries, follow-up actions, and reporting. Where call recording is enabled, businesses are responsible for complying with applicable one-party or two-party consent recording laws in their jurisdiction, including providing appropriate call-recording notices. KesherFlow can play a recording-disclosure prompt when configured.
3. SMS, Texting & Messaging Data
When SMS or two-way messaging is enabled, KesherFlow processes message content, phone numbers, delivery status, and opt-in/opt-out signals to deliver appointment confirmations, follow-ups, and conversational messaging. Mobile phone numbers collected for SMS communication will not be shared or sold to third parties or affiliates for marketing or promotional purposes. Message frequency varies. Message & data rates may apply. Reply STOP to unsubscribe or HELP for help.
4. How We Use Your Information
We use collected information to operate and improve our AI communication platform, answer and route calls, send and receive text messages, schedule appointments, manage customer records and opportunities, provide customer support, deliver reporting, and communicate service updates. We also use aggregated, de-identified data to improve AI model performance and product features.
5. AI Processing & Automated Decisions
KesherFlow uses artificial intelligence to understand caller intent, qualify service needs, determine appointment availability, and generate conversation summaries and follow-up suggestions. AI may make automated recommendations and take actions such as scheduling or sending confirmations based on configured rules. Businesses retain control over scheduling rules, service areas, hours, and approval workflows. AI-generated content may occasionally be inaccurate; human review is recommended for sensitive decisions.
6. Information Sharing & Service Providers
We do not sell your personal information. We may share information with trusted service providers who support call connectivity, SMS delivery, calendar scheduling, CRM storage, and AI processing under written agreements requiring confidentiality and reasonable security. We may disclose information when required by law, court order, or to protect rights, safety, or property.
7. Data Security & Retention
We implement industry-standard administrative, technical, and physical safeguards to protect personal and business communications data, including encryption in transit and at rest, access controls, and regular monitoring. Call recordings, transcripts, and message histories are retained according to your plan configuration and applicable legal requirements, and may be deleted upon account closure subject to legal hold obligations.
8. Your Privacy Rights
Depending on your location, you may have rights to access, correct, delete, or restrict processing of your personal information, and to opt out of certain data uses. To exercise these rights, contact support@kesherflow.ai. We will not discriminate against you for exercising your privacy rights.
9. Children's Privacy
KesherFlow is not directed to individuals under 18, and we do not knowingly collect personal information from children. If you believe a child has provided information to us, please contact support@kesherflow.ai so we can delete it.
10. Changes to This Policy
We may update this Privacy Policy from time to time. Material changes will be posted on this page with an updated revision date. Continued use of KesherFlow after changes take effect constitutes acceptance of the revised policy.
11. Contact Us
If you have questions about this Privacy Policy, your data, or our AI calling and texting practices, please contact us at support@kesherflow.ai.
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