SMS Terms & Consent
AI calling & messaging disclosure policy
These SMS & AI Messaging Terms apply to all text messaging, AI voice-calling follow-ups, and conversational messaging provided through KesherFlow.ai. By opting in to receive messages or interacting with KesherFlow AI voice or text agents, you consent to the practices described below.
1. Program Description
KesherFlow provides automated SMS notifications, appointment confirmations, missed-call text-back, AI-generated follow-ups, and conversational messaging for local service businesses and demo requests. Messages may be initiated by AI agents, automation workflows, or business staff depending on configuration.
2. Opt-In & Consent
By opting in via website chat widget, form submission, direct text request, or by engaging with a KesherFlow AI voice agent that offers text follow-up, you consent to receive transactional and conversational text messages from KesherFlow and the associated business at the phone number provided. For promotional or marketing messages, prior express written consent is required. Consent is not a condition of purchase.
3. AI Voice & Text Agents
KesherFlow may use AI voice agents to answer calls and AI text agents to continue conversations by SMS. These agents may identify customers, qualify service needs, schedule appointments, and send confirmations automatically. You acknowledge that you may be interacting with an AI rather than a human, and that AI-generated messages may occasionally contain errors. Urgent or emergency requests should be escalated to the business directly.
4. Opt-Out & Support
You can cancel the SMS service at any time. Simply text STOP to unsubscribe. After sending STOP, you will receive one confirmation message and no further messages will be sent. For assistance, text HELP or email support@kesherflow.ai. Opt-out requests are processed promptly across active messaging campaigns.
5. Rates & Frequency
Message frequency varies based on customer requests, appointment activity, and configured follow-up workflows. Message and data rates may apply depending on your mobile carrier plan. Contact your carrier for details on messaging costs.
6. Compliance & Carrier Rules
KesherFlow messaging operates in compliance with applicable telecommunications laws, including the Telephone Consumer Protection Act (TCPA), and carrier requirements such as 10DLC registration and A2P 10DLC campaign vetting. Businesses using KesherFlow are responsible for registering their messaging use case and obtaining required campaign approvals where applicable.
7. Privacy & Data Protection
No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. Text messaging originator opt-in data and consent will not be shared with any third parties. Message content is processed to deliver services and generate reporting and is retained according to your plan configuration and applicable legal requirements.
8. Liability & Delivery
KesherFlow is not liable for missed, delayed, or undelivered messages caused by carrier networks, mobile providers, or factors outside our control. We do not guarantee delivery of any specific message. AI voice and text agents may not always interpret intent correctly; businesses should review configurations and escalate urgent matters appropriately.
9. Changes to These Terms
We may update these SMS Terms from time to time. Changes will be posted on this page with an updated revision date. Continued participation in messaging after changes take effect constitutes acceptance of the revised terms.
10. Contact
Questions about SMS, AI messaging, or consent can be directed to support@kesherflow.ai.
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