Terms & Conditions
Last updated: September 2026
These Terms & Conditions govern your access to and use of KesherFlow.ai and its AI-powered customer communication, calling, texting, scheduling, and CRM services (the "Services"). By accessing or using the Services, you agree to be bound by these Terms. If you do not agree, do not use the Services.
1. Description of Services
KesherFlow provides AI voice agents that answer inbound calls, qualify customers, schedule appointments, and recover missed calls; SMS and two-way messaging; unified conversation management; CRM and pipeline tools; automations; social messaging; reputation management; and reporting. The platform is designed for local service businesses and is configured based on each business's services, hours, scheduling rules, and customer workflows.
2. AI Calling & Voice Agents
You acknowledge that KesherFlow uses artificial intelligence to answer calls, converse with callers, and take actions such as scheduling appointments and sending notifications. AI agents operate based on your configured rules and may not always interpret caller intent correctly. You are responsible for reviewing and approving scheduling rules, service areas, pricing disclosures, and escalation paths. KesherFlow is not a substitute for human judgment on complex, emergency, or high-value decisions. For urgent or emergency service requests, businesses should configure appropriate escalation and disclaimers.
3. Call Recording & Consent
Where call recording, transcription, or AI analysis is enabled, you are responsible for complying with all applicable federal and state call-recording consent laws, including one-party and two-party (all-party) consent requirements. KesherFlow can play a recording disclosure prompt when configured. You agree to inform callers of recording where required and to obtain necessary consents. KesherFlow is not liable for your failure to comply with recording-consent laws.
4. SMS, Texting & Messaging Compliance
You agree to comply with all applicable laws and carrier rules governing SMS and text messaging, including the Telephone Consumer Protection Act (TCPA), 10DLC carrier requirements, and consent-based messaging standards. You must obtain prior express written consent before sending promotional or marketing messages and must honor opt-out requests promptly. Transactional and conversational messages (such as appointment confirmations and missed-call text-back) are sent based on your configuration. Message frequency varies and message & data rates may apply. Recipients may reply STOP to unsubscribe or HELP for help.
5. AI Content & Accuracy
AI-generated conversation summaries, transcripts, recommendations, and automated actions may contain errors or inaccuracies. You are responsible for reviewing AI-generated content before relying on it for business decisions. KesherFlow does not guarantee that AI outputs will be error-free, complete, or appropriate for every situation.
6. Acceptable Use
You agree not to use the Services for unlawful communications, spam, unsolicited marketing without consent, deceptive or fraudulent practices, harassment, or any activity that violates applicable telecommunications or consumer-protection laws. You are responsible for the accuracy of the information you configure and provide to callers and text recipients.
7. Account & Billing
You are responsible for maintaining the confidentiality of your account credentials and for all activities under your account. Subscription plans are billed monthly. AI, phone, SMS, and other usage-based charges may apply depending on usage and are in addition to base plan pricing. Usage details are available during your demo and onboarding. We do not guarantee unlimited AI calls, SMS, or usage unless specifically configured in writing.
8. Data Ownership & License
You retain ownership of your customer data, conversation histories, and business information. You grant KesherFlow a limited license to process this data solely to provide and improve the Services, operate AI calling and texting features, and generate reporting. We will not sell your customer data to third parties.
9. Service Availability
While KesherFlow is designed for 24/7 call coverage, we do not guarantee uninterrupted or error-free service. Availability may be affected by carrier networks, telecommunications providers, AI service partners, maintenance, or factors outside our control. We are not liable for missed calls or messages caused by third-party telecommunications failures.
10. Limitation of Liability
To the maximum extent permitted by law, KesherFlow shall not be liable for any indirect, incidental, special, or consequential damages, including lost revenue, lost opportunities, or business interruption, resulting from service interruptions, AI errors, call-recording compliance failures, SMS delivery failures, or automated call handling outside normal operational parameters. Your sole remedy is to discontinue use of the Services.
11. Indemnification
You agree to indemnify and hold KesherFlow harmless from claims, damages, and expenses arising from your misuse of the Services, your failure to obtain required consents for call recording or SMS messaging, your violation of applicable laws, or your breach of these Terms.
12. Changes to These Terms
We may update these Terms from time to time. Material changes will be posted with an updated revision date. Continued use of the Services after changes take effect constitutes acceptance of the revised Terms.
13. Contact
Questions about these Terms can be directed to support@kesherflow.ai.
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